Children's Services

Our primary goal is to always ensure the health and safety of the children in attendance of the Y WA’s children’s services.

Childcare is considered an essential service by the Government and as such we will remain open unless directives change. The leading authorities in Australia are following the Singapore model of not closing schools or children’s services. This has been shown to greatly reduced the exposure of children to the virus and is one of the measures that has resulted in far fewer transmissions of the virus in that country.
 

What is the Y doing to reduce the risk of COVID-19?

Since the outbreak, we have undertaken a range of additional infection prevention measures outside of our already exemplary hygiene and safety practices regarding cleaning of toys, equipment, bathrooms, change rooms and our food handling. These include:

  • A COVID-19 risk assessment and plan in place for each service
  • Increased audits of our health and hygiene practices
  • Cancellation of all excursions
  • Limiting visitors to the service and those who are required to visit. All essential visitors, such as Vacation Care incursion suppliers, need to supply us with their health and hygiene protocols to go into our risk assessments.
  • We have posters requesting anyone who is unwell should not enter our service and should seek medical advice
  • We are following these practices to minimise the risk

Will you be closing the children’s services?

The short answer at this point in time is no. The expert advice is the safest place for children to be is in childcare or schools as the hygiene practices are exceptional in these environments.

Our circumstances may change if at any time the Australian Government and/or State Department of Health and Education instructs services to close. The length of closure will be dependent upon the advice given by the relevant parties. We will keep you updated via email should any changes occur.

Should I keep attending childcare services?

The Australian Government has announced directives that will affect attendance for the following:

  • Anyone (educator, parent or child) returning from overseas must self-isolate for 14 days.
  • Anyone (educator, parent or child) returning from a cruise, even only if in Australian waters, must self-isolate for 14 days.
  • Anyone (educator, parent or child) who has had close contact with a confirmed case of COVID-19 must not attend our child centre for 14 days following the exposure and prior to returning must obtain medical clearance to do so.

If you don’t meet the above criteria, then yes you can still attend as normal!

What should I do if a family member is potentially exposed to COVID-19?

Please call us immediately if you, your child or member of your household is:

  • Under investigation for a suspected case or being tested for COVID-19
  • Has been in close contact with a confirmed cased of COVID-19
  • Has travelled too or via an overseas travel destination and is in isolation
  • A confirmed case of COVID-19

Will your cancellation policy change?

There will be no change to our cancellation policy at this time. In the event a service being shut down we will notify you via email and families will not be charged for the session, nor will there be cancellation fees. We ask you keep your bookings in our system during this time, so when services reopen, we can provide staffing to meet the demand.

Until then, we are operating business as usual and continuing to provide exceptional childcare.

What are your terms and conditions with regard to cancellations?

We understand many families’ working arrangements and care needs may have changed in this difficult time and some may wish to cancel/alter an early learning centre, OSHC or Vacation Care booking. Please see a summary of terms and conditions below:

  • Current families who choose to cancel care due to being concerned about COVID-19 will still be charged two weeks’ notice – cessation of care will still apply.
  • Current families who are required to go into self-isolation will still be charged as an absence day(s) – as the government has confirmed this is an allowable absence.
  • New families who are delaying starting care or not yet started who cancel can be waived the notice period as they haven’t been charged as yet.
  • If a service was to close, or a room in an early learning centre, or a school were to close and we weren’t able to provide a service then no families will be charged any fees.
  • Vacation Care is considered as casual booking so families can cancel vacation care bookings within two weeks of vacation care starting without any fee.
  • Casual bookings in early learning centres can also be cancelled with the relevant notices.

How will you keep us up to date?

If and when the situation changes, based on State or Federal Government directives or a change in circumstance, we will move quickly to act accordingly. In this case, we will be emailing families with information. Please ensure the centre has your most recent contact details.

What do we do in the meantime?

The best thing you and your family can do is practice safe hygiene, wash your hands with hot water and soap regularly and avoid touching your face.

If you begin to feel unwell with flu like symptoms, including fever, cough, sore throat or shortness of breath, you should seek your doctor’s advice.

For more information on Coronavirus (COVID-19), please visit Australian Department of Health, contact the National Coronavirus Health Information Line on 1800 020 080 (in Australia).

How do I understand the new Child Care Relief Package?

To learn more, view our recent news article here.